Wigan Borough Clinical Commissioning Group is the statutory body responsible for commissioning local health services in Ashton, Leigh and Wigan.

Contact us on 01942 482711 or public@wiganboroughccg.nhs.uk

Article Index

Purposes where consent is required

There are also other areas of processing undertaken where consent is required from you. Under GDPR, consent must be freely given, specific, you must be informed and a record must be made that you have given your consent, to confirm you have understood. 

Patient and public involvement

Type of data

Personal Data – demographics

Source of Data

Data Subject

Legal basis for processing Personal Data under GDPR

Article 6 (1)(a) – Explicit Consent

 

If you have asked us to keep you regularly informed and up to date about the work of the CCG or if you are actively involved in our engagement and consultation activities or patient participation groups, we will collect and process personal confidential data which you consent to and share with us.

Where you submit or publish your details to us for involvement purposes, we will only use your information for this purpose and only with your written consent.  You can contact us at any point to withdraw your consent for us to use your photograph, film and words for any new purposes.

Please remember that once an article is published and in circulation it may be copied and used by others (especially online). If you ask us to stop using your photo, film or words in the future we will comply with your request, but we cannot guarantee that other parties will do so.

To opt out of receiving updates or to withdraw your consent please contacting us at public@wiganboroughccg.nhs.uk or by telephone on 01942 482711.

Subject Access Requests 

Type of data

Personal Data – demographics

Source of Data

Data Subject

Legal basis for processing Personal Data  under GDPR

Article 6 (1)(a) – Explicit Consent

 

If you have asked us for a copy of your data we will need your explicit, written consent (or your legal representative) before we proceed.

Complaints relating to the CCG

Type of data

Personal Data – demographics

Source of Data

Data Subject

Legal basis for processing Personal Data under GDPR

Article 6 (1)(a) – Explicit Consent

 

 

If you have a complaint about any aspect of service provided or commissioned by Wigan Borough Clinical Commissioning Group (CCG) or you would like to discuss your concerns, you can do so in the following ways:

 

Telephone:    01942 482880 (9am – 4pm Monday to Friday, excl. Bank Holidays)

Email:            complaints@wiganboroughccg.nhs.uk

 Post:              Governance Team, NHS Wigan Borough CCG, Wigan Life Centre,   College Avenue, Wigan WN1 1NJ

 

You can find out more about the complaints process, by clicking on the link below:

https://www.wiganboroughccg.nhs.uk/here-to-help/complaints-and-concerns

Complaints relating to CCG commissioned services

Type of data

Personal Data – demographics
Special category of data – Health data

Source of Data

Data Subject, Primary Care and Secondary Care and Community Care

Legal basis for processing Personal Data and Special Category  of data under GDPR

Article 6 (1)(a) – Explicit Consent

Article 9 (2)(h) - Processing is necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health and social care or treatment or the management of health and social care systems

Common law duty of confidentiality – explicit consent

When we receive a complaint from a person about a commissioned service, we hold information about the complaint in our electronic files. This normally includes the identity of the complainant and any other individuals involved in the complaint. It may include special category data about individuals’ heath care.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

Before we proceed with handling a complaint we will obtain the explicit, written consent of the patient involved. We ensure they are aware of how and with whom their data may be shared by us, including if they have a representative they wish us to deal with on their behalf.

If you have a complaint about any aspect of service provided or commissioned by Wigan Borough Clinical Commissioning Group (CCG) or you would like to discuss your concerns, you can do so in the following ways:

Telephone:    01942 482880 (9am – 4pm Monday to Friday, excl. Bank Holidays)

Email:            complaints@wiganboroughccg.nhs.uk

 Post:              Governance Team, NHS Wigan Borough CCG, Wigan Life Centre,   College Avenue, Wigan WN1 1NJ

You can find out more about the complaints process, by clicking on the link below:

https://www.wiganboroughccg.nhs.uk/here-to-help/complaints-and-concerns

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