Wigan Borough Clinical Commissioning Group is the statutory body responsible for commissioning local health services in Ashton, Leigh and Wigan.

Contact us on 01942 482711 or public@wiganboroughccg.nhs.uk


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Reaching diverse, potentially excluded, disadvantaged groups


Wigan Borough CCG is committed to embedding inclusion and diversity throughout all we do. We want to promote equality, embrace diversity and ensure full inclusion for the residents of Wigan Borough.

To do this effectively it’s important that we seek to involve and engage diverse, potentially excluded and disadvantaged groups. We take a proactive approach in seeking out people from such groups.

As you scroll down on this page will find more information about:

  • The demographics of Wigan Borough
  • The protected characteristic groups
  • Our different ways of engaging and involving the different groups
  • Our equalities analysis work
  • Some examples of recent engagement projects and outcomes
  • Details of the Equality Collaborative led by the CCG
  • Wigan Pride


Demographics of Wigan Borough

The video below outlines the demographics of Wigan Borough.


Protected Characteristics

 We will often do targeted engagement exercises to get a broad range of involvement and engagement from the following protected characteristic groups:

  • Age
  • Disability
  • Gender reassignment
  • Marriage & Civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

  Locally we also look at:

  • Deprivation
  • Carers
  • Veterans

 We do this because we know that people with a protected characteristic and those who are carers, live in deprived areas or have been in any of the armed forces are more likely to have health problems and also face more problems accessing health services.  This is for many different reasons depending on the group.  For example, it could be:

  • not having English as a first language
  • difficulty getting sign language translators
  • information not provided in braille, large print
  • information provided is too detailed and technical and not easy to understand
  • fear of discrimination or being judged
  • because it is not culturally acceptable to seek help or admit weakness
  • the building isn't easy to get to, park at or there aren't the right facilities inside

We work with many different groups to understand what barriers they face and why because this means we can make sure local services meet the needs of all the groups of the community.  


Different ways we involve diverse groups

We use a range of engagement methods to reach diverse, potentially excluded and disadvantaged groups.  The table below lists some examples:

Accessible Information

Engagement documents are produced in Easy Read and Large Print formats as standards. Other formats are produced on request. We have started to produce videos and posters to give feedback from engagement work.

Accessible Information

Marketing campaigns are run using a variety of different methods and styles to show the same information. We make campaigns accessible for different audiences, including children’s versions of information.

Accessible Information

Our ‘Reader’s Panel’ made up of local residents review and check public documents for accessibility and language. We ask the Readers Panel to review consultation and engagement documents such as leaflets and surveys.

Accessible Information         

We are working with our 60 practices to help them implement the Accessible Information Standards in practices.

Accessible Events

We make sure that engagement events and meetings are accessible, for example we have a portable hearing loop that we use at events. We ask people to tell us if they have any additional requirements when they book onto events. We have for example recently booked British Sign Language and other Interpreters to enable residents to take part in our events.


Equality & Diversity monitoring information is collected as standard during engagement work. This enables us to see where we may not have reached diverse, potentially excluded, disadvantaged groups


Any engagement work we do for specific projects feeds into equalities analysis. When the CCG introduces any new service or strategy or changes any existing service, we are required to look at how it would impact someone with a protected characteristic. (Listed further below)

Reaching diverse groups

We regularly attend community events where we have the opportunity to speak to diverse, potentially excluded groups. For example this year we have attended ‘Wigan Pride’ and ‘Festival of Ageing’. We collect feedback about services and experiences of care.

Reaching diverse groups

We attend Voluntary Community Sector groups to engage with specific groups. For example during recent engagement work for the Healthier Wigan Partnership we have visited the Wigan & Leigh Warblers and a Carers Group. We have also recently visited Leigh Deaf Club.

Reaching diverse groups

We advertise opportunities to get involved on our monthly Shape Your NHS newsletter, on our website and via social media.

Reaching diverse groups

We send details of engagement and upcoming events to advertise in the Boroughwide Community Newsletter which has a big following in the Borough.  We also disseminate information via the Third Sector Assembly.

Reaching diverse groups

We continue to offer small levels of financial support for local Patient Participation Groups (PPGs) to use on local projects. Some of our PPGs are doing fantastic work different cohorts of patients. An example would be the PPG at Shevington who run support groups for local people with Dementia and Diabetes. Click here for more information about the work of our local PPGs. 

Accessible Information

We are working with our 60 practices to help them implement the Accessible Information Standards in practices.

Training / education

As part of our Shape Your NHS training programme we have included Dementia Friends, Autism Friends and Deaf Awareness Training. The trainer for the Autism Friends course is a local resident living with Autism and likewise the Deaf Awareness Training is delivered by a local lady who is deaf. The sessions aim to raise awareness and understanding in the community. Some staff from our local practices have also done these training sessions.

Working with partners

We work with partners to broaden our engagement. We have in the past for example commissioned Age UK to do some engagement with people for our Age Well Consultation and they produced feedback videos. We have also commissioned Healthwatch Wigan & Leigh to target specific groups for us.

Working with partners

We meet regularly with Communications, Engagement and Equality & Diversity Officers from the different organisations. We share details of engagement work, outcomes and work together on different projects. We are working more closely to join up our engagement work.


Equalities Analysis work

When we introduce a new service or strategy, or if we change an existing service, we are required to look at how it would impact someone with a protected characteristic.

It is important to understand how a decision will impact on different people, for better or worse. If we know that a decision could have a negative impact on a particular group then we look at what we can put in place to counter it.

We call this process an equality impact assessment. Below you will find a blank copy of our form:



Examples of recent engagement work


  1. Engagement work to develop an End of Life Strategy

At the end of 2017, the CCG started a piece of work to develop an End of Life Strategy for the Borough.

The engagement work finished in February 2018 and the strategy was approved in May 2018. The strategy started to be implemented in summer 2018. A copy can be found on “our strategies and plans” page. 

The Strategy encompasses all services and people. It was really important to get patients, residents and staff involved in developing the strategy to make sure it would help the people of Wigan Borough.

We got people involved by:

  • Gathering patient experiences and stories
  • Gathering feedback from staff
  • Working with local people to design the engagement programme and survey
  • Holding a workshop with staff and services
  • Holding a workshop with Patients' Forum
  • Gathering feedback via a survey (paper and online) that was distributed widely across the Borough and through Voluntary Groups.

 We also commissioned Healthwatch Wigan & Leigh to engage with sections of the community we identified as not yet having a chance to influence the strategy. Healthwatch Wigan & Leigh undertook a number of engagement sessions with different community groups. For example, one of the areas we identified as lacking was engagement from young people in the Borough. Healthwatch Wigan & Leigh engaged with the Youth Cabinet and their views fed into the strategy.

All the engagement work was summarised and put into 6 themes which the strategy is now based upon. Click here for more information about the engagement work and to read the strategy.

We also produced an Equality Impact Assessment which is copied below for your information:


  1. Maternity Voices Partnership – launched in May 2018

This year we worked in partnership with Wrightington, Wigan and Leigh NHS Foundation Trust to launch a Wigan Borough Maternity Voices Partnership to engage with parents with young children. This group works with the CCG and hospital to implement the recommendations arising from the National Maternity Review, “Better Births”.

At our launch event we were joined by mums, children, doctors and other NHS staff to talk about local maternity services and our vision for the MVP.

The engagement events are run as informal coffee mornings/afternoons. Little ones are welcome and we provide crèche facilities.

The Maternity Voices Partnership has met twice now and we have got really great feedback from attendees who also value the chance to chat to fellow parents.

Click here for more information on getting involved in the Maternity Voices Partnership

Click here for feedback from the Maternity Voices Partnership meetings.


Equality Collaborative

The CCG has a lead Officer for Equality & Diversity who chairs a regular collaborative meeting. The meeting is attended by:

  • Wrightington, Wigan and Leigh NHS Foundation Trust
  • Bridgewater Community Healthcare NHS Foundation Trust
  • North West Boroughs Healthcare NHS Foundation Trust
  • Wigan Council
  • Healthwatch Wigan & Leigh
  • Voluntary Sector groups


The group meets on a regular basis to identify areas where we can promote equality and inclusion in different health services and across the Borough.

The group has engaged with different groups such as the Macular Society and LGBTQ+ groups to understand the experience and needs of people.


Equality Reference Group

We are looking to set up an Equalities Reference Group to work with us on our equalities work.

The group will be made up of local people from the different protected characteristic groups.

It will link closely to the Equality Collaborative.

We are working through the details at the moment and as soon as we open for applications this will be posted on our “we need your help” page.

If you might be interested in joining this group please contact Rachel Richardson, Patient & Public Engagement Manager on 01942 482711 or shapeyournhs@wiganboroughccg.nhs.uk.


Proud to Support Wigan Pride!

The CCG is a proud supporter of Wigan Pride.

More information can be found on the Wigan Pride website


Accessible Information

If you would like any of this information in a different format (such as Large Print, Audio, Easy Read or Braille) or a different language, please call us on 01942 482711 or email shapeyournhs@wiganboroughccg.nhs.uk.

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