Wigan Borough Clinical Commissioning Group is the statutory body responsible for commissioning local health services in Ashton, Leigh and Wigan.

Contact us on 01942 482711 or public@wiganboroughccg.nhs.uk


Our Strategy


The following strategy outlines our approach to Engagement & Consultation:

We are updating this strategy at the moment. We will post it here soon!


Different ways we get people involved


If you are interested in getting involved please take a look at our “We Need your Help” page.

If you don't see anything that interests you, you could also join our Shape Your NHS Community. Click here to complete a short form.


Reaching diverse, potentially excluded, disadvantaged groups


We use a range of engagement methods to reach diverse, potentially excluded and disadvantaged groups.  The table below lists some examples:

Accessible Information

Engagement documents are produced in Easy Read and Large Print formats as standards. Other formats are produced on request.

Accessible Information

Marketing campaigns are run using a variety of different methods and styles to show the same information. We make campaigns accessible for different audiences, including children’s versions of information.

Accessible Information

Our ‘Reader’s Panel’ made up of local residents review and check public documents for accessibility and language. We ask the Readers Panel to review consultation and engagement documents such as leaflets and surveys.

Accessible Events

We make sure that engagement events and meetings are accessible, for example we have a portable hearing loop that we use at events. We ask people to tell us if they have any additional requirements when they book onto events, for example the need for signers or interpreters.


Equality & Diversity monitoring information is collected as standard during engagement work. This enables us to see where we may not have reached diverse, potentially excluded, disadvantaged groups


Any engagement work we do for specific projects feeds into equalities analysis. When the CCG introduces any new service or strategy or changes any existing service, we are required to look at how it would impact someone with a protected characteristic. (Listed further below)

Reaching diverse groups

We regularly attend community events where we have the opportunity to speak to diverse, potentially excluded groups. For example this year we have attended ‘Wigan Pride’ and ‘Festival of Ageing’. We collect feedback about services and experiences of care.

Reaching diverse groups

We attend Voluntary Community Sector groups to engage with specific groups. For example during recent engagement work for the Healthier Wigan Partnership we have visited the Wigan & Leigh Warblers and a Carers Group.

Reaching diverse groups

We advertise opportunities to get involved on our monthly Shape Your NHS newsletter, on our website and via social media.

Reaching diverse groups

We continue to offer small levels of financial support for local Patient Participation Groups (PPGs) to use on local projects. Some of our PPGs are doing fantastic work different cohorts of patients. An example would be the PPG at Shevington who run support groups for local people with Dementia and Diabetes. Click here for more information about the work of our local PPGs. 



Protected Characteristics

When the CCG introduces any new service or strategy or changes any existing service, we are required to look at how it would impact someone with a protected characteristic (listed). We call this an Equality Impact Assessment. We look at the following protected characteristics:

  • Age
  • Disability
  • Gender reassignment
  • Marriage & Civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

 Locally we also look at:

  • Deprivation
  • Carers
  • Veterans



1. Engagement work to develop an End of Life Strategy

In 2017, the CCG started a piece of work to develop an End of Life Strategy for the Borough. The Strategy encompasses all services and people. It was really important to get patients, residents and staff involved in developing the strategy to make sure it would help the people of Wigan Borough.

We got people involved by:

  • Gathering patient experiences and stories
  • Gathering feedback from staff
  • Working with local people to design the engagement programme and survey
  • Holding a workshop with staff and services
  • Holding a workshop with Patients' Forum
  • Gathering feedback via a survey (paper and online) that was distributed widely across the Borough and through Voluntary Groups.


We also commissioned Healthwatch Wigan & Leigh to engage with sections of the community we identified as not yet having a chance to influence the strategy. Healthwatch Wigan & Leigh undertook a number of engagement sessions with different community groups. For example, one of the areas we identified as lacking was engagement from young people in the Borough. Healthwatch Wigan & Leigh engaged with the Youth Cabinet and their views fed into the strategy.

All the engagement work was summarised and put into 6 themes which the strategy is now based upon. Click here for more information about the engagement work and to read the strategy.


2. Maternity Voices Partnership – launched in May 2018

This year we worked in partnership with Wrightington, Wigan and Leigh NHS Foundation Trust to launch a Wigan Borough Maternity Voices Partnership to engage with parents with young children. This group works with the CCG and hospital to implement the recommendations arising from the National Maternity Review, “Better Births”.

At our launch event we were joined by mums, children, doctors and other NHS staff to talk about local maternity services and our vision for the MVP.

The engagement events are run as informal coffee mornings/afternoons. Little ones are welcome and we provide crèche facilities.

The Maternity Voices Partnership has met twice now and we have got really great feedback from attendees who also value the chance to chat to fellow parents.


Next year

Next year we have plans to launch an Equalities Reference Group to increase our engagement with diverse, potentially excluded and disadvantaged groups and to help us with our equalities analysis work.

If you might be interested in joining this group please contact Rachel Richardson, Patient & Public Engagement Manager on 01942 482711 or shapeyournhs@wiganboroughccg.nhs.uk or keep an eye out on our “We need your help” page. 


Accessible Information

If you would like any of this information in a different format (such as Large Print, Audio, Easy Read or Braille) or a different language, please call us on 01942 482711 or email shapeyournhs@wiganboroughccg.nhs.uk.


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