Dr KK Chan & Elmfield Surgery (Atherton) engagement work
Dr K K Chan owns two practices in Atherton; Church Street & Elmfield Surgery in Atherton Health Centre. Dr K K Chan and his team have been considering whether to apply to merge both practices with patients still being able to access both locations as they do now.
Throughout March 2018 we supported the practice team to speak to patients about this idea. The engagement work included:
- Meeting with the Patient Participation Groups
- Spending time chatting to patients in the waiting rooms
- A leaflet and survey that was handed out to patients who came in to the practices
What difference did people make?
The engagement report can be found below:
Overall, patients were positive about the proposed change to merge practices. Patients felt that being able to access services across both practices would be a good thing and could see benefits for the back office functions.
There were a few minor concerns for example about the appointment system and telephones. The practice responded to these concerns at the end of the engagement report.
The feedback from patients was considered when the practice formally applied to merge the practices. The CCG approved the decision and will be working with Dr K K Chan and his team to implement this change.